TOURS FREQUENT ASKED QUESTIONS (FAQ)
TULUM - TANKAH JUNGLE ADVENTURE TOUR
A new adventure
The tour will start with a courtesy pick up service at the lobby of most of the Hotels in Cancun and Riviera Maya between 7:00 and 8:30 am
The tour guide will take you first to Tulum which is one of the ancient archaeological sites registered and very well known in the occidental world. The name of Tulum means "Walled City" due the wall that surrounds the city. The main temples are the Castle, the temple of the Initial Series, the Temple of the Descendant God, the Main Street, the House of the Columns, the Temple of the Wind God. There you will have 50 minutes guided tour with explanations of the history of the Mayans and after you will have free time to take pictures and look around.
The site has impressive cliffs overlooking the turquoise Caribbean Sea. Discover one of the most beautiful archaeological sites in the world, and the only site in the Mayan Riviera located right by the coastline, that once was a port and a shelter to the coast Mayans in the postclassical period.
After Tulum visit, our adventure continues in Tankah, nestled in virgin jungle, encompassing four distinct CENOTES, those “Breathing Holes” OF THE WORLD’S LARGEST UNDERGROUNG RIVER SYSTEM that is located beneath the surface of the Yucatan Peninsula.
Our visit begins with an offering of fresh fruits of the season. On to the first “Cenote Cueva”, accessible through a natural jungle trail, you may enjoy our diving platform and venture to ride in a Zip Line from which you may jump into the refreshing waters. “Cenote Piraña”, which is semi covered, allows sunlight to bathe its waters. You will be in awe and admiration as you swim and discover rock formations of stalactites.
The third Cenote, one so large that you can navigate in a canoe and cross by zip-line over its waters. Our visit to the last Cenote will delight and relax you, it will sooth your soul.
Enjoy a banquet of local delicacies, including well know Mexican delights as handmade tortillas and guacamole, chicken “Pibil”, a Yucatecan traditional concoction.
Your visit will be complete once you immerse yourself in the Mayan Village of Tankah, where you will meet and partake with the local Maya people that call Tankah their home.
Visit the beautiful archaeological site of Tulum
Experience the adventure of Tankah eco-adventure
Roundtrip transportation, guided tour, lunch.
• Roundtrip Semi- private hotel transportation from Cancun and Riviera Maya hotels
• Admission to Tulum archaeological site and Tankah eco-adventure park
• Buffet lunch (regional food including handmade tortillas). Includes fruit-flavored water
• Certified bilingual guide
• Zip line aerial adventure (3 lines)
• Visit of 4 different cenotes
• Mayan village visit
• Life jackets
Wear lightweight clothing Comfortable walking shoes Sunglasses Hat Remember to bring your bathing suit
All sunscreen and insect repellant must be biodegradable
2 people can make zip line together, provided they don't exceed 120 kg. (We recommend this for small kids)
Entrance Fee to Tulum
Tour in Tankah:
Zip lines, canoes, 4 different cenote, Mayan Village
Entrance fee to Tulum and Tankah
QUESTIONS ABOUT THE DEPARTURE FROM PLAYA DEL CARMEN & RIVIERA MAYA
Do you have Hotel pickup service?
All our Land, Boat Tours and water activities has pick up service from most of the Hotels in Playacar Hotel zone and Riviera Maya.
At Playa del Carmen downtown, there are a few hotels where we do not have pick up service, due the streets are small for vehicle or a full size bus or the hotel is located in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.
Do the pickup service is included on the price?
Yes, it is included on the price, if it is not included on the price it will indicate it on the tour description and inclusions.
Questions about reservations and cancellations
How much in advance, should I make the reservation?
We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go.
There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.
HOW TO RESERVE?
You can reserve in a very easy process of 4 steps:
1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.
What is Pay Pal?
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
How can I pay if I do not have a credit card?
You can also pay in US Dollars through bank wire money to the following account:
Account number: 0155770805
Swift Code: MENOMXMT
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.
Do I have to pay always the total cost of my purchase at once?
If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).
What is your cancellation policy?
Our Tour Cancellation Policies are as follow:
- Over 48 hours before your service time, a full refund will apply.
- From 47 to 36 hours before your service time 80% refund will apply
- 35 hours to the same day and no-mostrars no refund will be given.
What happened if I reserve and the prices increase when I take the tour?
Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.
What Happen If the wheatear conditions are nor good?
We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.
Why should I choose Cancun All Tours?
1.-We are pioneers reserving on line tours with more than 16 years of experience
2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
3.-The price that you see is the price that you pay there are no hidden fees
4.-Guarantte of bad weather (see more)
5.-Our cancellation policies are on your side (see more)
6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.