FREQUENT ASKED QUESTIONS (FAQ)
Who is Cancun All Tours?

We are a Mexican Touristic Company, legally stablished for more than 16 year in Cancun Mexico, our work team is composed by tourism professionals, and expert staff in the area of Cancun, Playa del Carmen, Riviera Maya, Cozumel and Merida, we have designed and chosen the best Hotels, Tours, excursions, activities and escorted tours throughout Mexico, all of them with the best quality for your complete satisfaction, and in order to make the best vacations of your life!

Why should I choose Cancun All Tours?

 
  • 1.-We are pioneers reserving on line tours with more than 16 years of experience
  • 2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
  • 3.-The price that you see is the price that you pay there are no hidden fees
  • 4.-Guarantte of bad weather (see more)
  • 5.-Our cancellation policies are on your side (see more)
  • 6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
  • 7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
  • 8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
  • 9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
  • 11:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.


How your reservations will be confirmed?

When you make your reservations, online you will have the option to pay trough PAY PAL and PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Tour Vouchers all important information like; pickup time and place, what to bring, meeting point and how to get there, etc.
You have to print these tour vouchers and bring a copy with you in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.

What is Pay Pal?

PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages. PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.

How can I pay if I do not have a credit card?

You can also pay in US Dollars through bank wire money to the following account:

Bank: Banorte
Account number: 0155770805
Swift Code: MENOMXMT
Outletl 3309
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.

Do I have to pay always the total cost of my purchase at once?

If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase
If you are buying tours, transfers or renting private yachts or catamarans a deposit can be assigned by your sales executive and the balance can be paid at least 3 days in before the date of the service and in some cases and if you request it you can pay the balance at boarding or chek in time, ask your sales executive if you need to do it like these.

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