TOURS FREQUENT ASKED QUESTIONS (FAQ)
XCARET BASIC TOUR TWO DAYS
The fun is double
Enjoy a safe ride to Xcaret. Includes transportation from Cancun or Riviera Maya and all the benefits of Xcaret Basic Admission 2 days.
Xcaret Park has created a tour to enjoy along with the flora and fauna, water activities, exhibitions and shows. Our tour starts from 9:30 am to 9:00 pm and it includes access to the following activities:
Aquarium - Explore the world of the seabed without getting wet. This quiet spot teaches us the importance of the various types of reefs and shows us some of the most impressive examples of marine plants and animals.
The Butterfly House - Xcaret is the first butterfly farm in Mexico, with its 3,500 square meters of tropical vegetation and ceilings of almost 15 meters, is one of the largest in the world.
Deer Shelter - There are many species of animals in Xcaret that provide wonderful experiences to open a window into their world. White-tailed and brocket deer (a miniature variety) can be seen at the park in their natural habitat.
Jaguar Island - Hunters by nature, jaguars play in large, leafy trees within the islands. There are strategically placed telescopes to provide the best views of these strong, graceful cats.
Mushroom farm - In the Mushroom Farm we´ll learn the cultivation process of the Pleurotus mushroom, an edible and very tasty mushroom.
Tapir House - Meet our friendly tapir named "Poloc", which means chubby in Maya. This is one of the rarest and least known species in our Park.
Aviary - The area is filled with hundreds of different bird species in the region, some of which are endangered.
Underground Rivers - The soft and refreshing waters invite you to explore their underground rivers, where you will discover ancient Mayan cenotes, magical caverns, rock formations and marine fossils.
Lagoon - Between the jungle and the beach, a quiet lagoon shimmers, with islets that are home to some tropical birds fill the air with exotic sounds. A dense tropical vegetation surrounds this charming lagoon. Delight your view contemplating Xcaret Lagoon and the splendors that surrounds it.
Beach - Give yourself a moment of peace and relaxation on the Xcaret beach, surrounded by the original charm of the tropical palapas and palms. Xcaret Beach is definitely the ideal place for those want to relax body and spirit.
Natural Pools - On one side of the beach and behind the Aquarium Xcaret, you will find this great creation of nature. The Xcaret pools are like natural jacuzzis, as the pounding waves naturally fills it and recycles its water.
The archaeological zone - The Maya people, the most famous classical civilization of Mesoamerica, erected in Xcaret one of its major cities and ceremonial centers. Walk around and discover the vestiges of the splendid cultural heritage that these incredible mathematicians, astronomers and architects, bequeathed to humanity.
Maya Peoples - Xcaret opens the doors to the Mayan daily life and invites you to travel through time visiting a replica of a Mayan Village. As in all ancient cities, Mayan people lived in the outskirts while its center was exclusive for palaces and temples.
Paradise River - one of our most recent and enjoyable Xcaret Attractions has become a favorite of those who want to experience one of Xcaret´s rivers without getting wet. During the 20 minutes ride, a rafter from the region will take you to cross the Paradise River and the Tropical Jungle Trail where you can see animals such as deer, howler monkeys, macaws and iguanas, as well as the richness of the Cancun jungle.
Xcaret Scenic Tower - Go up into the sky in our Scenic Tower. Admire the breathtaking view of Mexico´s Sacred Paradise from where the sky, the Caribbean ocean and the Riviera Maya come together in a circular landscape that goes beyond the reach of human eyes. With capacity for 72 people and goes up to 80 meters above ground.
Ballgame Show - One of Xcaret’s objectives is to disseminate the culture heritage of the Mexican people and the Mayan culture. At sunset, the Park is transformed with wonderful shows, including the pre-Hispanic ball game announced by wooden drums that resound through the afternoon silence. The heavy rubber ball (4 kg) rolls and bounces on the slopes; the objective is to pass between the stone rings embedded at the top, using only the hip.
The Papantla Flyers - Four birdmen of Totonacan blood will descend from the top of the universal tree, doing circles in the air. 30 meters above ground, the leader dances and plays pre-Hispanic instruments. They are the Papantla Flyers worshiping the Sun King. This impressive show of courage and faith of the Papantla fliers at Xcaret is an ancient ceremony, which originated in the state of Veracruz in the Gulf of Mexico to ask for a good harvest and fertility.
Equestrian Show - This festival integrates equestrian exhibition, competitions, luck riding, colorful costumes and music. Charros gallantly exhibit the flourish of lariat, riding horses and other equestrian activities. The hacienda, the stables, and La Cocina restaurant of the Mexican corner in Xcaret are the perfect surroundings of the performing arena where daring charros and adelitas and their horses will surprise you with the charro shows of skill.
Xcaret Night Show - Joy and inspiration are the essence of this gala, in which more than 300 artists on stage delight you with the best of Mexican culture, music and regional dances. It is definitely the best folkloric show of Mexico and the most recognized in the world. When the sun sets, the call of the mystical pre-Hispanic drums and the melancholic sound of the sea shells will invite you to enjoy our Spectacular Night Show. It is a splendid feast of color, sound and traditions.
If you buy your reservation now, but April 15 to 28 you have to pay the price for high season.
Prices from April 15 to April 28, 2019
$ 224.99 USD
$ 209.99 USD
$ 112.99 USD
$ 98.00 USD
Low season prices from May 1 to June 30 and from August 16 to December 25, 2019.
$ 285.99 USD
High season price from July 1 to August 15 and from December 26 to December 31.
$ 300.99 USD li>
$ 150.50 USD li>
Biodegradable sunblock lotion
Extra shirt and a light jacket
>All the benefits of Xcaret Basic Admission 2 days
First class air-conditioned transportation
All the attractions mentioned above
Full day guide tour service
Swimming with dolphins
Meals and drinks Horseback riding tour
Snorkel equipment Snorkel Tour
These activities can be booked on the same day of the tour. Except for swimming with dolphins. Swimming with dolphins must be booked in advance with us to reservations.
QUESTIONS ABOUT THE DEPARTURE FROM CANCUN
Do you have Hotel pickup service?
All our Land Tours have pick up service from most of the Hotels in Cancun Hotel zone, downtown and Playa Mujeres.
There are just a few hotels that we do not have pick up service, due the streets are small for a bus or are in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.
Most of our tours by boat or water sports activities depart from a duck or Marina in the Cancun Hotel Zone and are close to the hotels, and it is very easy to get there only taking a public bus or a taxi, the public bus rate is cheap only 80 cents of a dollar.
Once you reserve we will send you an electronic tour voucher with the departure time, place and how to get there.
Now if you prefer to be picked up at your hotel we can arrange transportation with an extra cost, ask your sales executive to give you options and prices.
Questions about reservations and cancellations
How much in advance, should I make the reservation?
We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go.
There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.
HOW TO RESERVE?
You can reserve in a very easy process of 4 steps:
1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.
What is Pay Pal?
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How can I pay if I do not have a credit card?
You can also pay in US Dollars through bank wire money to the following account:
Account number: 0155770805
Swift Code: MENOMXMT
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.
Do I have to pay always the total cost of my purchase at once?
If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).
What is your cancellation policy?
Our Tour Cancellation Policies are as follow:
- Over 48 hours before your service time, a full refund will apply.
- From 47 to 36 hours before your service time 80% refund will apply
- 35 hours to the same day and no-mostrars no refund will be given.
What happened if I reserve and the prices increase when I take the tour?
Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.
What Happen If the wheatear conditions are nor good?
We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.
Why should I choose Cancun All Tours?
1.-We are pioneers reserving on line tours with more than 16 years of experience
2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
3.-The price that you see is the price that you pay there are no hidden fees
4.-Guarantte of bad weather (see more)
5.-Our cancellation policies are on your side (see more)
6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.