TOURS FREQUENT ASKED QUESTIONS (FAQ)
TOUR XENSES AND TULUM
Great and Astonishing
Come and enjoy two places in the same day where you will know culture visiting the archeological zone of Tulum and the amusement in the new park Xenses.
Travel comfortably from your hotel to the archaeological site of Tulum and enjoy a guided tour of its vestiges, the only ones built in front of the sea.
Tulum, an archaeological site considered one of the most beautiful since its buildings were built by the Mayans in front of the Caribbean Sea which makes it a combination of history and landscape.
The name of Tulum, is relatively recent, and translates as "wall" or "palisade", in allusion to the wall that is preserved here.
Tulum is the most emblematic site of the coast of Quintana Roo, due to its privileged location and the excellent conservation of its buildings and mural paintings. Its renowned wall delimit the main set on its north, south and west sides, as the eastern sector looks at the Caribbean Sea; It has five accesses and two watchtowers.
The site is chaired by the castle, the highest basement of Tulum, which conserves a temple with three entrances ornamented with serpentine columns and two masks zoomorphic in the corners. In front of the castle there is a platform for dances and to the southwest there is the temple of the initial series, where the earliest date documented in Tulum was found: 564 d.C.
Then prepare to awaken your senses in the new Xenses Park. Have fun in more than 15 activities for air, land, water and fantastic scenarios that will challenge the mind.
The package also includes box lunch on board the transportation.
Spend a day in Cancun's most famous attractions and the Mayan Riviera!
Xcaret experiences has created a new park called XENSES, which was made to enjoy a totally new experience where it will test the mind and its senses.
Here you can enjoy different scenarios, real and imaginary with more than 15 activities where you will do a fantastic route by land, air and water to revive the senses.
Let yourself be carried away by an experience full of challenges and become aware of all that the body can feel and thus becoming a master of the senses.
After living XENSES will realize that has discovered aromas with the eyes, flavors with the ear and murmurs through the skin and at the end of this path will no longer be the same, you will be a XENSEI.
EL REHILETE: Here everything begins and reality begins to change to be part of fantastic scenarios where they retare to the mind.
EL CAMINO DE LOS ENANOS GIGANTES: it is a game full of ups and downs, will reconnect with your sense of logic, here you need more than the view.
EL XENSATORIUM: Understand everything that your ears observe, what they hear your hands, and what your skin feels.
LABERINTO DE ARTERIAS SUBTERRÁNEAS: the astonishment will become greater when you integrate into the inner world of the Earth.
EL EDEN: Harmonize all your sensations of the view and you will appreciate the beauty of the surroundings with more clarity.
EL JARDÍN DE LOS CÍTRICOS: Revive Memories stored in memory: Fruit essences will be present in the taste and you will see that sometimes what you see is not what it is.
EL PUEBLO: listen to the messages of your body and mind, prepare to live the answer and find your way.
LA RE-CAMARA: A reflective experience where it can be seen from different perspectives.
EL TOBOGAN: Activate your sense of alert and enjoy a dizzying journey.
EL VUELO DEL PÁJARO: let your body move freely in the zip line that will make you feel like a bird.
EL RIOLAJANTE: Discover that appearances can be misleading. Quiet their sense of survival and flow in their gentle flow.
LODORAMA: Immerse until it is covered with mud from head to toe and let you react every inch of your skin while memory goes back to the happiest moments of your childhood.
CANICODROMO: Here we end and we will be able to understand how the impulses that determine their reactions work.
Get your proof of purchase printed.
Wear comfortable clothes and shoes, and cap or hat for the tour in Tulum.
In Xenses you will need swimsuit and water shoes, a change of extra clothes and towel.
Confirm your transportation time and place of departure.
Your sunscreen and insect repellent must be free of the following chemicals.
Remember to bring cash or card for your personal expenses, buy souvenirs from your visit or enjoy an original snack.
Important Information the excursions to Tulum are between 7:00 and 7:30 a.m. duration of the tour in Tulum: 2 h approximately.
The arrival at Xenses is between 12:00 and 12:30 p.m.
The approximate time in Xenses is 5 hours.
In Xenses visitors with a disability must always be accompanied by a family member or friend who attends them at all times.
Activities not recommended for people with heart problems, fear of heights, claustrophobia or who are easily dizzy. Have recent surgery, back pain, or weighing more than 136 kg.
Some activities in Xenses are not recommended for pregnant women. For the Tyroleans the minimum required height is 1.40 m. and the minimum required weight is 40 kg.
The activities of slide and flight of bird include aquatic areas with a depth of between 1.10 m and 1.30 m of depth. It is recommended that children under 1.30 m of height who do not know how to swim will be accompanied by their parents in these activities.
Bird flight activity is recommended for children as of 5 years old, as long as the harness fits them correctly.
Tulum Transportation with air conditioning in round trip, from your hotel. Access and guided tour in the archaeological Zone of Tulum (2 h). Specialized bilingual Guide. Box Lunch aboard the transportation. Xenses access to the park. Five-hour experience with activities that will challenge your senses.
The Xenses Park opens from Monday to Saturday with two timetables for Tours: tomorrow. Entrance from 8:30 a.m. to 10:00 a.m./departure between 2:00 and 3:00 p.m. late. Input from 1:00 to 2:00 p.m./output between 6:00 and 7:00 p.m. If your admission is without transportation choose the schedule that is suits to your time to complete the tour. Transportation will be included only if you add it at the time of your purchase. Use of lockers, toilets and showers. Free parking.
QUESTIONS ABOUT THE DEPARTURE FROM PLAYA DEL CARMEN & RIVIERA MAYA
Do you have Hotel pickup service?
All our Land, Boat Tours and water activities has pick up service from most of the Hotels in Playacar Hotel zone and Riviera Maya.
At Playa del Carmen downtown, there are a few hotels where we do not have pick up service, due the streets are small for vehicle or a full size bus or the hotel is located in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.
Do the pickup service is included on the price?
Yes, it is included on the price, if it is not included on the price it will indicate it on the tour description and inclusions.
Questions about reservations and cancellations
How much in advance, should I make the reservation?
We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go.
There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.
HOW TO RESERVE?
You can reserve in a very easy process of 4 steps:
1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.
What is Pay Pal?
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PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
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How can I pay if I do not have a credit card?
You can also pay in US Dollars through bank wire money to the following account:
Account number: 0155770805
Swift Code: MENOMXMT
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.
Do I have to pay always the total cost of my purchase at once?
If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).
What is your cancellation policy?
Our Tour Cancellation Policies are as follow:
- Over 48 hours before your service time, a full refund will apply.
- From 47 to 36 hours before your service time 80% refund will apply
- 35 hours to the same day and no-mostrars no refund will be given.
What happened if I reserve and the prices increase when I take the tour?
Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.
What Happen If the wheatear conditions are nor good?
We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.
Why should I choose Cancun All Tours?
1.-We are pioneers reserving on line tours with more than 16 years of experience
2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
3.-The price that you see is the price that you pay there are no hidden fees
4.-Guarantte of bad weather (see more)
5.-Our cancellation policies are on your side (see more)
6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.