TOURS FREQUENT ASKED QUESTIONS (FAQ)
COZUMEL SCUBA DIVING LESSONS
The best place for beggineres
Cozumel is an island of countless attractions in the middle of a sea of excitement. Your vacations in Cozumel will be full of surprises and adventures as you explore its wonders as well as a great variety of activities and sports. Warm, friendly people live in the small town of San Miguel, where a waterfront boulevard offers spectacular views from its restaurants, cafes, and stores.
A Cozumel visit is ideal for putting up your feet and unwinding, and since its waters are tranquil and transparent, it is also perfect to practice water sports. Just offshore, you find the world's second largest coral reef and you will feel compelled to snorkel.
Our departure is from one of our meeting points (check list below) to take you to Playa del Carmen pier. In Playa del Carmen we will take you to aboard our speed boat to take you to Cozumel, it takes only 40 minutes.
Arriving to Cozumel our guides will take you to our marina on the beach (five minutes walking distance) Arriving to the marina our dive master will provide you with your scuba diving equipment (mask, fins, snorkel, weights, regulator, tanks, BC). We will visit two reefs, the fist one is a one tank deep dive (70 to 80 feet deep average) after we will go for the second tank dive in shallow waters (50 to 40 feet deep average). The reef that can be visited are Santa Rosa, Palancar, Chankanaab, Paraíso or Paso del Cedral. It depends of the weather conditions are the reefs that we will go, and this is decided until that moment. And enjoy of this real heaven in earth !!!
After visiting the reefs we will take you back to Cozumel downtown, to a restaurant to have a delicious lunch (to choose chicken fajitas, beef fajitas or fish).
After lunch, shopping time !! to get great deals of this duty free shops. And after shopping, we will take you back to Playa del Carmen around 6 pm to take our transportation from Playa del Carmen to your meeting point
Pick up from one of our meeting point that are in the following hotels:
Pick up Chart
From Monday to Saturday
Pick Up Time
Valentine Imperial Hotel
| Maroma Hotel
|| 8:40 am
|| 9:00 am
Señor Frogs Restaurant in Playa del Carmen
Tuesday, Thurday and Saturday
Pick Up Time
| Moon Palace Nizuc Hotel
|| 7:40 am
| Silver Sands Hotel
|| 7:50 am
| Now Saphire Hotel
8:00 am to 8:10 am
Riviera Maya Hotel
|| 8:00 am to 8:10 am
| Iberostar Paraiso Lindo Hotel
| Only Thursday
| The Cid Hotel
|| 8:10 am
| Now Jade Hotel
|| 8:15 am
Once you make the reservaiton online we will let
you know the closest meeting point for you to be picked up.
09:30 Arrival to the pier of
Playa del Carmen
10:00 Departure of the speed
Cozumel (450 passengers capacity)
10:45 Arrival to Cozumel
11:00 Scuba lessons and scuba
14:00 Return from
Diving tour to our restaurant in downtown to enjoy a delicious lunch
15:00 Free time for shopping
and sightseeing in downtown Cozumel
16:30 Appointment at the
Cozumel main pier to take the ferry to get back to Playa del Carmen
17:45 Arrival to the Playa
del Carmen pier to take our transportation to your meeting point
19:00 Arrival to your meeting
There is a federal tax of $6 usd for every person that visit the reefs and
the pier, and this fees are payable directly in
Round trip transportation from the meeting point (check list) to Playa del Carmen Pier
Round trip transportation to Cozumel by ferry
Beach club facilities
Scuba diving equipment
Dive master lessons
Two tanks (one for lessons and one for scuba)
Time for shopping
QUESTIONS ABOUT THE DEPARTURE FROM PLAYA DEL CARMEN & RIVIERA MAYA
Do you have Hotel pickup service?
All our Land, Boat Tours and water activities has pick up service from most of the Hotels in Playacar Hotel zone and Riviera Maya.
At Playa del Carmen downtown, there are a few hotels where we do not have pick up service, due the streets are small for vehicle or a full size bus or the hotel is located in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.
Do the pickup service is included on the price?
Yes, it is included on the price, if it is not included on the price it will indicate it on the tour description and inclusions.
Questions about reservations and cancellations
How much in advance, should I make the reservation?
We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go.
There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.
HOW TO RESERVE?
You can reserve in a very easy process of 4 steps:
1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.
What is Pay Pal?
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
How can I pay if I do not have a credit card?
You can also pay in US Dollars through bank wire money to the following account:
Account number: 0155770805
Swift Code: MENOMXMT
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.
Do I have to pay always the total cost of my purchase at once?
If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).
What is your cancellation policy?
Our Tour Cancellation Policies are as follow:
- Over 48 hours before your service time, a full refund will apply.
- From 47 to 36 hours before your service time 80% refund will apply
- 35 hours to the same day and no-mostrars no refund will be given.
What happened if I reserve and the prices increase when I take the tour?
Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.
What Happen If the wheatear conditions are nor good?
We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.
Why should I choose Cancun All Tours?
1.-We are pioneers reserving on line tours with more than 16 years of experience
2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
3.-The price that you see is the price that you pay there are no hidden fees
4.-Guarantte of bad weather (see more)
5.-Our cancellation policies are on your side (see more)
6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.