The tour starts from your hotel in first class air conditioning bus a guide who will give explanation of the activities that Xel Ha offers. The trip to Xel Ha is approximately one hour and fifteen minutes. Xel-Ha is the world's largest natural aquarium, formed by a saltwater lagoon that empties into the Caribbean Sea that resembles a precious mirror. This ecological park is powered by quiet river currents.
Legend has it that the Mayan gods combined their wisdom, enthusiasm and love for the beauty to create the place where the best of the Caribbean nature were together. The ancient Maya civilization called this place Xel-Ha: "Place where water is born".
This spectacular beauty tropical park has a turquoise lagoon, a river of quiet streams and a lush jungle which create a unique landscape by the sea. You only have to enter into the jungle to find ancient Mayan cenotes.
These are some of the attractions this wonderful natural park offers:
Snorkel - Immerse yourself with your snorkel gear in the incredible blue, warm, clear waters of Xel-Ha and enjoy an unforgettable encounter with colorful and lush fish and flora.
Kayaks - Another fascinating activity Xel-Ha offers! Sailing in a kayak along the Black Lagoon: a mythical place where the aquatic flora reborn.
Activities in Xel-Ha:
Discover all the activities you can do in our water park. Come to Xel-Ha in the Riviera Maya and enjoy an unforgettable submarine tour surrounded by millions of goldfish.
Flight of Mo Extreme Adventure - The depths of the Mayan jungle Xel-Ha offer an amazing experience for the adrenaline loving adventurer. Set in the Aventura Cenote surrounded by the most beautiful vegetation and glorious tropical sun we offer you the Flight of MO, the macaw guardian of the skies which according to Mayan legends had the duty of taking care of the trees.
Stone of Courage - One of the most extreme water activities of Xel-Ha, performed next to the floating bridge. Jump to the river from a height of 5 meters! The excitement begins once the adventurer reaches the edge and stares into the sandy bottom of the clear blue river; the river at this point has 4 meters in depth and is apt for diving.
Children´s Play Ground - Age is not a factor in Xel-Ha. There is fun for everyone at the park. Children of all ages that visit us will find a safe place to run, play and have fun. This magnificent natural playground has many slides, swings, handrails and tries to keep children active and entertained all the time.
Xel-Ha River - Powered by a small labyrinth of underground freshwater springs, and flows slowly through the mangroves as it approaches the Bay of Caprices making possible the existence of a many aquatic species. To follow the course of the river either snorkeling or just drifting on an inner tube relaxing under the sun is an experience you can´t miss.
Trepachanga - Have fun and taste your balance above the blue waters of Xel-Ha.
The Rope Crossing consists of walking between two ropes, separated by 5 feet from each other, hanging over the crystal clear waters of Xel-Ha. If you choose to take the challenge you will have to walk more than 54 yards without falling.
Nursery - Rustic and built from the region´s raw materials, the Nursery has several projects intended for preservation of the natural reserve as well as programs in our educational forum intended to educate our visitors on the vast flora we protect in Xel-Ha.
Cenotes- are truly ones the most beautiful and exotic landscapes of Mexico. The word Cenote comes from the word Dzonot which means water cavity. Cenotes were of great importance because not only were they sacred places but also the only way of reaching fresh water in the jungle. There exists a whole variety of Cenotes ranging from pools of clear water to underwater caves and passages that contain the precious resource that is water.
Mayan Cave- the Mayan world was upside down. Heaven was below ground in an "underworld" of caves, guarded by fantastic beasts and gods. The religious beliefs of the ancient Mayas always represented a sort of cyclic duality which was explained to them by nature itself. Caves had a very significant importance in their culture because they were considered to be a portal of communication with their gods, a characteristic true of many ancient Mesoamerican cultures such as the Maya.
Grotto Ixchel- Ixchel was the greatest Mayan Goddess, of the Moon, Wife of the Sun and a High Deity of Reproduction, her numeric and symbolic ascendancy refers to a variety of sacred nuclei in terrestrial and celestial orders.
Grotto El Dorado- Five million years ago, the 84 hectares that encompass the park were below sea level. One-hundred and twenty-five million years ago, the Wisconsin Glacier ground the sea bed into the exotic and fascinating formations we see today, compressing the rock and limestone beds and creating the Inlet.
Floating Bridge - The 80 meter floating bridge is an opportunity to get face to face with nature and to relax in the calm breeze that enters from the sea. Our Floating Bridge at Xel-Ha is an engineering masterpiece and we are proud to say that no other water park has such a spectacular bridge.
Mayan Wall- A remnant from the days as a port of Xel-Ha, the Archaeological Zone displays the products that made Mayan commerce flow making the Mayan empire thrive and become one of Mexico´s cultural jewels. The wall marked the limit for the port of Xel-Ha in ancient times and was constructed with the typical limestone used in Mayan architecture.
The Inlet- At Xel-Ha we wish to offer you the comfort of experiencing the underwater adventure of the Inlet by renting full snorkel equipment, including: mask, fins, safety jacket, and with the rental of the snorkel equipment the park gives you a brand new snorkel, just for you.
The Inlet adventure is one for everyone to enjoy, even our less experienced swimmers which can float along the current with the protection of a safety jacket and a mask and snorkel that will reveal the true nature of Xel-Ha.
Departure from your hotel in first class bus with air conditioning (the exact time of departure will be on the ticket you will receive via email at the moment of make your online reservation)
Arrive at Xel-Ha.
It features a tour of about 25 minutes to explain location of the facilities and then you can be on your own, the driver or guide mentions will tell you time and place to meet us again to board the bus back.
In the "all inclusive" package they are included: park entrance fees, food and drinks which can use any of the 4 restaurants of the park, towels, lockers, snorkel equipment included (with deposit).
Optional activities are not included: swim with dolphins, snuba, snorkeling tour, open water diving.
Appointement on the bus for the return
Time to get back to the hotel
Arrival to your hotel (approximately)
The times listed are estimated and may vary depending on the traffic on the road or weather conditions.
Price per Adult:$ 129.99 Our Deal Price:$ 117 USD Price per Child:$ 64.99
Our Deal Price:$ 59 USD from 5 to 11 years old
TOURS FREQUENT ASKED QUESTIONS (FAQ)
QUESTIONS ABOUT THE DEPARTURE FROM CANCUN
Do you have Hotel pickup service?
All our Land Tours have pick up service from most of the Hotels in Cancun Hotel zone, downtown and Playa Mujeres.
There are just a few hotels that we do not have pick up service, due the streets are small for a bus or are in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.
Most of our tours by boat or water sports activities depart from a duck or Marina in the Cancun Hotel Zone and are close to the hotels, and it is very easy to get there only taking a public bus or a taxi, the public bus rate is cheap only 80 cents of a dollar.
Once you reserve we will send you an electronic tour voucher with the departure time, place and how to get there.
Now if you prefer to be picked up at your hotel we can arrange transportation with an extra cost, ask your sales executive to give you options and prices.
Questions about reservations and cancellations
How much in advance, should I make the reservation?
We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go.
There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.
HOW TO RESERVE?
You can reserve in a very easy process of 4 steps:
1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.
What is Pay Pal?
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
How can I pay if I do not have a credit card?
You can also pay in US Dollars through bank wire money to the following account:
Account number: 0155770805
Swift Code: MENOMXMT
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.
Do I have to pay always the total cost of my purchase at once?
If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).
What is your cancellation policy?
Our Tour Cancellation Policies are as follow:
- Over 48 hours before your service time, a full refund will apply.
- From 47 to 36 hours before your service time 80% refund will apply
- 35 hours to the same day and no-mostrars no refund will be given.
What happened if I reserve and the prices increase when I take the tour?
Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.
What Happen If the wheatear conditions are nor good?
We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.
Why should I choose Cancun All Tours?
1.-We are pioneers reserving on line tours with more than 16 years of experience
2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
3.-The price that you see is the price that you pay there are no hidden fees
4.-Guarantte of bad weather (see more)
5.-Our cancellation policies are on your side (see more)
6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.