TOURS FREQUENT ASKED QUESTIONS (FAQ)
XENOTES OASIS MAYA
This is real
This experience starts since we pick you up from the lobby of your hotel in air-conditioned vehicles in the schedule that will be previously indicated.
We will go to the center of the Mayan jungle and know more of the natural wonders found in the jungle. We visit four different cenotes and learn the legends of the ALUXES, small caregivers of cenotes and the jungle, who are asked permission to enter his domain.
We will visit four types of cenotes, located on the route of cenotes between Cancun and Puerto Morelos. Each has certain characteristics, you will see a different landscape in each of them while making fun and safe activities like rappelling, zip lines, snorkeling and kayaking.
The first cenote is called Xenote Fire:
It is an open cenote with vertical walls, carpeted with lush plants characteristic of the region.
Here you can do the Kayak activity, where you can appreciate its emerald green color when it make contact with the sunlight.
On leaving we have opportunity to rest a few moments and take chocolate, coffee, fresh bread and seasonal fruit, to take power and continue the adventure.
The second cenote is Xenote Earth:
This is a real treasure hidden in a cave; It is a cavern cenote. It consists of a large vault of stalactites, and only a small opening where light filters, which reflected in the water a turquoise light.
Here, you will participate in the assisted rappel activity where you feel the adrenaline of getting down by ropes. Everybody is under the supervision of your well trained guides to help you perform the activity safely.
The third cenote is called Xenote Water:
This is a semi-open cenote, its aquatic life is what makes it attractive for snorkel activity and also to appreciate the diversity in fauna.
There is a very special energy and you will detect different shades of the water.
The fourth and last cenote is called Xenote Old:
It has a cylindrical shape and vast vegetation where you can feel the energy of the sun along with the freshness of the water and the nature tranquility.
This makes it the ideal place to fly over the water in the Tyrolean fun place.
Enjoy delicious food and drinks in the jungle at the end of these activities:
Assisted rappel: descend by a set of special pulleys while being assisted by our guides. All you have to do is enjoy the scenery. This activity takes place at the Cavern Cenote.
Zip-lines: choose between swing type zip-lines or the one where you hold a bar with your hands. Both end in a fun and refreshing splash. This activity takes place at the Ancient Cenote.
Snorkel: admire the underwater gardens of the Semi Open Cenote (snorkel gear is included).
Kayak: you will emerald green water of this beautiful Open Cenote, with walls covered in lush vegetation.
Enjoy delicious food and beverages included in your package in the middle of nature.
For a comfortable experience, the tour is offered in small groups.
The use of life vests is mandatory during all water activities.
All the activities utilize safety equipment and can be enjoyed by all members of the family.
Take a shower before getting into the cenote to protect the ecosystem.
The tour is not recommended if you have any of the following conditions: problems with your heart, lungs or spinal column; diabetes, hypertension, pregnancy or possibility of being pregnant.
The minimum age for Xenotes Oasis Maya is 6 years old.
NOTE: For zip-lining a minimum height of 4.5 ft. and a minimum weight of 88 lbs are required. Children ages 6 to 11 get half off the adult ticket price (it is mandatory to present an official ID before boarding). Children taller than 4.5 ft. but under 12 years of age must present a valid ID to prove their age. Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days reservations are non-refundable. It is not possible to change the booking date on the same day of your visit. Important Information Tour available from Monday to Saturday. The activities at Xenotes Oasis Maya are suitable for children over 6 years old. Bring along your printed proof of purchase. Use comfortable beachwear and swimming suit. Bring along extra clothes. Confirm time and place of your pick-up. Avoid using makeup, sunscreen and insect repellent that affect the ecosystem of the cenotes; the two last items should be free of Benzophenone, Etilhexila, Homosalate, Octyl Methoxycinnamate, Octyl Salicylate, Octinoxate, Oxybenzone and Butyl Methoxydibenzoylmethane. Bring cash or a credit card with you to purchase souvenirs or pictures of your visit.
Round trip transportation.
Visit to four different types of cenotes.
Activities such as assisted rappelling, zip-lining, snorkeling, kayaking and the use of inner tubes.
Bottled water, coffee, chocolate, Mexican sweet bread and seasonal fruits after the first cenote.
Glam Picnic at lunchtime between activities: vegetable soup, premium quality cold cuts and cheese bar, variety of artisan bread, dressings, salads and drinks (fruit flavored water, wine and beer).
Equipment: life vest, snorkeling gear, rappel equipment, kayak and inner tubes.
Restrooms, dressing rooms and two towel.
THE CENOTES YOU WILL VISIT:
Protected by the K'áak ' Alux (Fire), this is where you can enjoy the kayak activity.
Closed or Cavern Cenote
Lu'um (Earth) is the guardian Alux of this cenote, in which you descend by assisted rappel.
QUESTIONS ABOUT THE DEPARTURE FROM PLAYA DEL CARMEN & RIVIERA MAYA
Do you have Hotel pickup service?
All our Land, Boat Tours and water activities has pick up service from most of the Hotels in Playacar Hotel zone and Riviera Maya.
At Playa del Carmen downtown, there are a few hotels where we do not have pick up service, due the streets are small for vehicle or a full size bus or the hotel is located in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.
Do the pickup service is included on the price?
Yes, it is included on the price, if it is not included on the price it will indicate it on the tour description and inclusions.
Questions about reservations and cancellations
How much in advance, should I make the reservation?
We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go.
There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.
HOW TO RESERVE?
You can reserve in a very easy process of 4 steps:
1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.
What is Pay Pal?
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
How can I pay if I do not have a credit card?
You can also pay in US Dollars through bank wire money to the following account:
Account number: 0155770805
Swift Code: MENOMXMT
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.
Do I have to pay always the total cost of my purchase at once?
If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).
What is your cancellation policy?
Our Tour Cancellation Policies are as follow:
- Over 48 hours before your service time, a full refund will apply.
- From 47 to 36 hours before your service time 80% refund will apply
- 35 hours to the same day and no-mostrars no refund will be given.
What happened if I reserve and the prices increase when I take the tour?
Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.
What Happen If the wheatear conditions are nor good?
We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.
Why should I choose Cancun All Tours?
1.-We are pioneers reserving on line tours with more than 16 years of experience
2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
3.-The price that you see is the price that you pay there are no hidden fees
4.-Guarantte of bad weather (see more)
5.-Our cancellation policies are on your side (see more)
6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.