TOURS FREQUENT ASKED QUESTIONS (FAQ)
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Experiences Xcaret has created a new park called XENSES which was made for you to enjoy a whole new experience where you will test your mind and your senses.
Here you can enjoy different scenarios, real and imagined with more than 15 activities where you will make a fantastic journey by land, air and water to revive your senses.
Lose yourself in an experience full of challenges and become aware of everything your body so you can feel and become a master of the senses.
After living XENSES you will notice that you discovered aromas with eyes, ears and flavors with murmurs through the skin and at the end of this road you will no longer be the same, you will be a whole XENSEI.
THE Rehilete: Here everything begins and your reality begins to change to be part of fantastic scenarios which will challenge your mind.
HE WAY OF DWARFS AND GIANTS: It is a game full of ups and downs you will reconnect with your sense of logic, here it takes more than sight.
The XENSATORIUM: Understands all who follow your ears, your hands what they hear and what your skin feels.
UNDERGROUND LABYRINTH OF ARTERY: Your astonishment will be greater when you integrate you into the inner world of the earth.
EDEN: It harmonizes all your sensations in the eyes and can appreciate the beautiful surroundings more clearly.
CITRUS GARDEN: Revive the memories stored in memory: fruit essences will be made truly present in the taste and sometimes what you see is not what it is.
THE DOWN TOWN: Listen to the messages your body and your mind get ready for the answer and they depend on how it will be your way to him.
THE RE-CAMERA: A reflective experience where you can watch you from different perspectives.
The Toboggan: Activate your alertness and enjoy a whirlwind tour.
FLYING BIRD: Let your body move freely in the zip line that will make you feel like a bird.
THE RIOLAJANTE: See that appearances can be deceiving. Quiet your sense of survival and flows in its gentle flow.
LODORAMA: Plunge to be covered with mud from head to toe and allowed to react every centimeter of your skin while you memory back to the happiest moments of your childhood.
RAIN: Interact with the most vital element water will fill you with positive energy and leave you completely renovated.
CANICODROMO: Here we finish and we can understand how the impulses that determine your reactions work.
The Xenses Tour operates from Monday to Saturday with two time options to get in the park:
MORNING. 9:00 am / Departure from the park between 2:00 and 3:00 p.m.
AFTERNOON. 2:00 pm / Departure from the park between 6:00 am and 7:00 p.m.
The pickup time at your hotel depends on your hotel location, bur it will be sent in your Electronic Tour Voucher after you reserve and pay.
Bring your Electronic Tour Voucher
Use comfortable clothes and shoes, and a hat for travel in Tulum.
In Xenses you'll need a swimsuit and water shoes, a change of clothes and towel.
The Sun and insect repellent should be free of these chemicals.
Remember to bring cash or card for your personal expenses, buy souvenirs of your visit or delight in an original sandwich.
Xenses The approximate time at Xenses is 5 h.
In Xenses visitors with disabilities must always be accompanied by a relative or friend to assist them at all times.
Activities not recommended for people with heart problems, fear of heights, claustrophobia or easily seasick. Have a recent surgery, back pain or more than 136 kg. Xenses some activities are not recommended for pregnant women. For Tirolesas required minimum height is 1.40 m. and the required minimum weight is 40 kg.
Children under 5 are free.
Children 5 to 11 pay half the adult ticket. It is essential to present official identification to address transportation and at the ticket office of the Park. If not, the rate lower than those measured from 1 m tall and 1.40 shall apply.
Toboggan and activities include bird flight water areas with a depth of between 1.10 m and 1.30 m deep. It is recommended that these activities children under 1.30m tall who can not swim, accompanied by their parents.
Flight activity Bird is recommended for children from 5 years, as
Air conditioned transportation round trip from your hotel.
Entrance Fee to the park.
Experience five hours with activities that will challenge your senses:
Goes through different ecosystems in the Xensatorium.
Road crosses a fun Dwarfs and Giants.
Walk through a maze of caverns Underground Arteries.
Discover a space full of nature in Eden.
Goes a Garden Xítrico.
Make an original walk through the village.
Let yourself go for a slide that will refresh you.
He lives the zip line that will make you feel like a bird.
Have fun in a river of salt that you can not dive.
Enjoy as a child of the river of mud that cover you from head to toe.
Cool off in the cascade of rain.
Also, be amazed with visual puns and optical illusions that will challenge your senses at all times.
QUESTIONS ABOUT THE DEPARTURE FROM PLAYA DEL CARMEN & RIVIERA MAYA
Do you have Hotel pickup service?
All our Land, Boat Tours and water activities has pick up service from most of the Hotels in Playacar Hotel zone and Riviera Maya.
At Playa del Carmen downtown, there are a few hotels where we do not have pick up service, due the streets are small for vehicle or a full size bus or the hotel is located in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.
Do the pickup service is included on the price?
Yes, it is included on the price, if it is not included on the price it will indicate it on the tour description and inclusions.
Questions about reservations and cancellations
How much in advance, should I make the reservation?
We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go.
There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.
HOW TO RESERVE?
You can reserve in a very easy process of 4 steps:
1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.
What is Pay Pal?
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
How can I pay if I do not have a credit card?
You can also pay in US Dollars through bank wire money to the following account:
Account number: 0155770805
Swift Code: MENOMXMT
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.
Do I have to pay always the total cost of my purchase at once?
If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).
What is your cancellation policy?
Our Tour Cancellation Policies are as follow:
- Over 48 hours before your service time, a full refund will apply.
- From 47 to 36 hours before your service time 80% refund will apply
- 35 hours to the same day and no-mostrars no refund will be given.
What happened if I reserve and the prices increase when I take the tour?
Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.
What Happen If the wheatear conditions are nor good?
We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.
Why should I choose Cancun All Tours?
1.-We are pioneers reserving on line tours with more than 16 years of experience
2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
3.-The price that you see is the price that you pay there are no hidden fees
4.-Guarantte of bad weather (see more)
5.-Our cancellation policies are on your side (see more)
6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.