TOURS FREQUENT ASKED QUESTIONS (FAQ)
XCARET & DOLPHIN RIDE SWIM
Our Tour To Xcaret starts with a courtesy pick up at your Hotel in Cancun, Playa del Carmen or Riviera Maya early in the morning between 7:00 to 7:30 depending or your Hotel location and at your arrival at the park, you will do the Dolphin Ride Program.
The Delphinus Dolphin Ride program will give you the chance to interact with dolphins both in the water and on a platform. You will spend time swimming and playing with the dolphins, and then let these wonderful marine mammals take you for a ride you will never forget!
You will swim freely with the dolphins, and even get a big dolphin kiss, but the most thrilling part of the program is the chance to take a spin around the dolphinarium during our famous Dorsal Pull. Hang on tight for the ride-of-your-life, as you are pulled through the water by these amazing animals!, you´ll be also entertained by our dolphins impressive jumps, and, since we don´t want you to miss a thing, you´ll enjoy this amazing demonstration from just a couple of meter away, something that only we can offer. With our Dolphin Ride Program, you will be able to:
• Dolphin Sing
• Free interaction time
• Dolphin ride
• 45 minutes (30 in the water and 15 outside the water in briefing).
After the Dolphin Ride swim Xcaret Park has created beautiful attractions to offer you all the flora and fauna, water activities, exhibitions, and shows of the area. Our tour is from 9:30 am to 9:00 pm and includes all the access following activities:
Aquarium - Explore the world at the bottom of the sea without getting wet. This tranquil spot teaches you the importance of various types of reefs and shows you some amazing marine plants and animals
Butterfly Pavilon - Xcaret’s Butterfly Pavilion is the first butterfly nursery in Mexico and, with its 37,600 square feet of tropical vegetation and almost 50-foot high ceilings, is one of the largest in the world.
Deer Shelter - There are many mammal species in Xcaret that provide some wonderful experiences during your visit as you open a window into their world. White Tail and Brocket deer, a miniature variety, with their fawn can be seen at the park.
Jaguar Island - Jaguars, hunters by nature, play amongst the islands’ large, leafy trees. Telescopes are strategically placed to provide the best views of these strong, graceful cats
Mushroom Farm - At the Mushroom Farm you will learn the cultivation process of the Pleurotus mushroom, an edible and very tasty mushroom.
Tapir House - Meet our friendly tapir named Poloc, which means chubby in Maya. This is one of the rarest and least known species in our Eco Park
Regional Wildlife Enclosure - This area is filled with hundreds of birds and different species of regional wildlife, some of which are in danger of extinction.
The Underground Rivers attraction of Xcaret invites you to explore their crystalline waters and marvel at this ancient creation of Mexican Nature. Dare to explore and enjoy an experience that is unique in the world.
Lagoon - Between the jungle and the beach, a quiet lagoon shimmers. The air is filled with the exotic sounds of tropical birds that inhabit several small islets dotting the lagoon and the dense tropical vegetation that surrounds it.
Beach - Treat yourself to a moment of relaxation and rest at the Cancun Mexico Beach in Xcaret surrounded by the charm of the tropical palapas and palm trees. The Beach at Xcaret is definitely the perfect place for those who want to relax body and spirit.
Inlets - Xcaret means little inlet,and it owes its name to this enchanting sea water entrance which forms an Inlet of beautiful blue tones, home to hundreds of tropical fish and a sacred site for Mayan culture.
You can find Archaeological Sites at Xcaret where you will discover the vestiges of the rich cultural heritage that these incredible mathematicians, astronomers and architects left to mankind.
Xcaret opens the doors so you can walk into Mayan daily life and invites you to travel through time visiting a replica of a Mayan Village.
Mayan civilization inhabited this land.
As in all ancient cities, Mayan people lived in the outskirts while its center was exclusive for palaces and temples
Underground Rivers - The Paradise River, one of our most recent and enjoyable Xcaret Attractions, has become a favorite of those who want to experience one of Xcaret´s rivers without getting wet.
During the 20 minute ride, an oarsman from the region will take you through the Paradise River and the Tropical Jungle Trail where you will be able to view deer, howling monkeys, macaws and iguanas as well as the richness of the Cancun Quintana Roo jungle
Xcaret Scenic Tower - Go up into the sky in our Scenic Tower. Admire the breathtaking view of Mexico´s Sacred Paradise from where the sky, the Caribbean ocean and the Riviera Maya come together in a circular landscape that goes beyond the reach of human eyes. Xcaret´s Scenic Tower has a capacity for 72 passengers and goes up to 80 meters above ground.
Ball Game Show - One of Xcaret’s objectives is to disseminate the culture heritage of the Mexican people and the Mayan culture. At sunset, the Park is transformed with wonderful shows, including the pre-Hispanic ball game announced by the tankules (wooden drums) that resound through the afternoon silence
Papantla Flyers - Four bird men of Totonacan blood will descend from the top of the universal tree, doing circles in the air. 30 meters above ground the leader dances and plays pre-Hispanic instruments.
These are the Papantla flyers worshipping the sun god. This impressive show of courage and faith of the Papantla fliers at Xcaretis an ancient ceremony which originated in the state of Veracruz in the Gulf of Mexico to ask for a good harvest and fertility.
In the afternoons, we invite you to the magnificent equestrian show where you will witness a splendid demonstration of the skills, colors and festive atmosphere that usually surround the charreadas or equestrian tradition shows.
The hacienda, the stables, and La Cocina restaurant of the Mexican corner in Xcaret are the perfect surroundings of the performing arena where daring charros and adelitas and their horses will surprise you with the charro shows of skill.
The Xcaret Spectacular Mexico Night Show is without a doubt the best folklore show in Mexico and the best known world wide When the sun sets, the call of the mystical pre-Hispanic drums and the melancholic sound of the sea shells will invite you to enjoy our Spectacular Night Show. It is a splendid feast of color, sound and traditions.
First class airconditioned vehicle
Certified english speaking guide
Round trip transportation
Xcaret Park Mexico opens 365 days a year from 8:30 am to 9:30 pm.
Access to Area Plus facilities.
Use of snorkeling equipment (requires a refundable deposit of $ 25 USD).
1 Buffet lunch including 1 beer and unlimited beverages (soft drinks, flavored waters and coffee) while consuming food.
Shows, exhibitions and cultural tours.
Water activities in the underground river.
Access to beaches, bays and natural pools.
Life jackets and inner tubes.
Lounge chairs hammocks and rest areas.
Fire safety to make the river journey.
Restrooms, dressing rooms and showers.
Show "Xcaret Mexico Espectacular", a musical journey through the history of Mexico.
Important Note: You will need to bring $20 as deposit of the snorkel equipment and the key locker
QUESTIONS ABOUT THE DEPARTURE FROM PLAYA DEL CARMEN & RIVIERA MAYA
Do you have Hotel pickup service?
All our Land, Boat Tours and water activities has pick up service from most of the Hotels in Playacar Hotel zone and Riviera Maya.
At Playa del Carmen downtown, there are a few hotels where we do not have pick up service, due the streets are small for vehicle or a full size bus or the hotel is located in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.
Do the pickup service is included on the price?
Yes, it is included on the price, if it is not included on the price it will indicate it on the tour description and inclusions.
Questions about reservations and cancellations
How much in advance, should I make the reservation?
We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go.
There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.
HOW TO RESERVE?
You can reserve in a very easy process of 4 steps:
1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.
What is Pay Pal?
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How can I pay if I do not have a credit card?
You can also pay in US Dollars through bank wire money to the following account:
Account number: 0155770805
Swift Code: MENOMXMT
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.
Do I have to pay always the total cost of my purchase at once?
If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).
What is your cancellation policy?
Our Tour Cancellation Policies are as follow:
- Over 48 hours before your service time, a full refund will apply.
- From 47 to 36 hours before your service time 80% refund will apply
- 35 hours to the same day and no-mostrars no refund will be given.
What happened if I reserve and the prices increase when I take the tour?
Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.
What Happen If the wheatear conditions are nor good?
We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.
Why should I choose Cancun All Tours?
1.-We are pioneers reserving on line tours with more than 16 years of experience
2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
3.-The price that you see is the price that you pay there are no hidden fees
4.-Guarantte of bad weather (see more)
5.-Our cancellation policies are on your side (see more)
6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.