TOURS FREQUENT ASKED QUESTIONS (FAQ)
CATAMARAN TOUR TO ISLA MUJERES with Transportation Hotel - Pier - Hotel
A full day of fun
Come and enjoy a
day full of
fun and mexican atmosphere in our Isla Mujeres tour in a Sail
Catamaran. Our tour departs from your hotel approximately
9:00 am in a first
class air conditioned vehicles, that will take you to our marina in Cancun. In
the Marina we will aboard the Catamaran
and enjoy of the open bar (sodas, beer, tequila, vodka and rum) and as
well of the
sun, music, wind and the caribbean crystal clear water of the bay. It will take
45 minute sailing time to cross to Isla Mujeres. Watch the water change from one
shade of blue to another and then
from one shade of turquoise to the next as the
beauty unfolds before your eyes while you skim across the water. Join the fun
and games on board or lay back and feel the warm Caribbean sun on your face, the
sea spray on your skin, and the wind in your hair! Also take snorkeling lessons
from our guides.
After 45 minutes sailing, we will stop on the snorkeling national park called
"El Farito". Here
you will have time to jump in the water (accompanied by our
guides) and visit the amazing underwater wold full of marine life and
multicolored tropical fish. and see first hand why the beauty of the coral
formations have made Cancun and the Riviera Maya area of Mexico the Number One
destination for snorkelers and divers alike. Your experienced crew will make
sure that beginners and experienced
swimmers all have a safe and enjoyable
exploration of the reef and the underwater treasures it holds!. Our guides will
lead you to the best snorkeling areas and taking care of you. We will spend 50
1 hour snorkeling in this coral reef. If you don´t want to swim or
snorkel, you can stay on the catamara enjoing the tropical view.
We will aboard
again the catamaran to enjoy a delicious lunch buffet in our beach club. In the
restaurant you can enjoy a buffet that
offers salads, rice, beans, pork,
chicken, fish, beef, and fruit. Here we will spend one hour for lunch.Light sportswear
After lunch, we will visit the downtown Isla Mujeres for shopping and pictures.
This is a very
mexican fishermen village and great place to see the way of
living of the people of the area and do some exploring...the "one of a kind"
shops in town are a haven for bargain hunters. From souveniers to gold and
silver jewelry, you will certainly find that special something for friends and
family back home on the walking excursion through the artisian area of Isla
At 4:00 pm we will aboard again
our catamaran and sail back to Cancun. On the
way back we will have a great party. Also if the weather is good you can ride
the "Spinnaker" for free. And our adventure will end up at 5:15 pm in Cancun
and take our transportation to get back to your hotel approximately 6:00 pm.
Times can vary due weather conditions.
09:00 am Pick up in your hotel (when you
make your reservation on line you
will receive your ticket with the exact pick up time)
09:45 am Appointment at the marina for check in
10:00 am Departure for Cancun to Isla Mujeres in Catamaran
10:50 am Arrival to the coral reef "El Farito" for snorkeling (from 45 minutes
to 1 hour snorkeling time)
01:00 pm Arrival to our beach
club for luch and shopping time and pictures of
Isla Mujeres downtown
04:00 pm We will aboard the catamaran to return to Cancun. On the way back we
have a party and practice for free the Spinnaker (if
the weather is good)
05:15 pm Arrival to Cancun and transportation to your hotel
06:00 pm Arrival to your hotel (approximately)
First class airconditioned vehicle
Certified english speaking guide
Pick up in your hotel to the marina in Cancun and back
Tour in Catamaran
National Open bar on board(water, sodas, beer, tequila, rum and vodka)
Tour to “El Farito”
Snorkeling equipment (fins, mask, life vest and snorkeling tube)
Lunch buffett in our beach club in Isla Mujeres
No alcoholic drinks at the Beach Club Restaurant
"Spinnaker Fly” (if the weather is good)
$5 USD coral reef conservation tax and $8 USD dock fee per person. All people have to pay these two fees directly at the marina (even you don´t snorkel): Total to pay $13 usd
Tips for the crew
QUESTIONS ABOUT THE DEPARTURE FROM PLAYA DEL CARMEN & RIVIERA MAYA
Do you have Hotel pickup service?
All our Land, Boat Tours and water activities has pick up service from most of the Hotels in Playacar Hotel zone and Riviera Maya.
At Playa del Carmen downtown, there are a few hotels where we do not have pick up service, due the streets are small for vehicle or a full size bus or the hotel is located in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.
Do the pickup service is included on the price?
Yes, it is included on the price, if it is not included on the price it will indicate it on the tour description and inclusions.
Questions about reservations and cancellations
How much in advance, should I make the reservation?
We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go.
There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.
HOW TO RESERVE?
You can reserve in a very easy process of 4 steps:
1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.
What is Pay Pal?
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
How can I pay if I do not have a credit card?
You can also pay in US Dollars through bank wire money to the following account:
Account number: 0155770805
Swift Code: MENOMXMT
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.
Do I have to pay always the total cost of my purchase at once?
If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).
What is your cancellation policy?
Our Tour Cancellation Policies are as follow:
- Over 48 hours before your service time, a full refund will apply.
- From 47 to 36 hours before your service time 80% refund will apply
- 35 hours to the same day and no-mostrars no refund will be given.
What happened if I reserve and the prices increase when I take the tour?
Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.
What Happen If the wheatear conditions are nor good?
We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.
Why should I choose Cancun All Tours?
1.-We are pioneers reserving on line tours with more than 16 years of experience
2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
3.-The price that you see is the price that you pay there are no hidden fees
4.-Guarantte of bad weather (see more)
5.-Our cancellation policies are on your side (see more)
6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.