XEL-HA TOUR WITH (ALL INCLUSIVE)
The Archaeo-ecological Full Day Tour

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Our tour departs from your hotel in first class air-conditioned bus and tour guide. It will take approximately 1 hour and 30 minutes to get to Xel Ha.
The Xel Ha Park has created a Tour to offer you all the flora and fauna, water activities, exhibitions, and shows of the area. Our tour is from 9:30 am to 5:00pm pm and includes all the access following activities:

Snorkel - Snorkel with your snorkeling equipment in the incredible blue, crystal and warm waters of the inlet of Xel-Há and enjoy of an unforgettable encounter with hundreds of tropical multicolored fish and fauna.

Kayaks - A great activity to explore the inlet in kayak .

Activities in Xel Ha:

Flight of Mo Extreme Adventure - In the depths of the Mayan jungle Xel-Ha offers an amazing experience for the adrenaline loving adventurer. Set in the Aventura Cenote surrounded by the most beautiful vegetation and glorious tropical sun we offer you the Flight of MO, the macaw guardian of the skies which according to Mayan legends had the duty of taking care of the trees.

The Cliff of Courage - Is one of the park’s most extreme activities, located next to the river’s bridge it stands alone, a 5 meter jump to the river below. The excitement begins once the adventurer reaches the edge and stares into the sandy bottom of the clear blue river; the river at this point has 4 meters in depth and is apt for diving.

Children’s Play Ground - Age is not a factor in Xel-Ha. There is fun for everyone at the park. Children of all ages that visit us will find a safe place to run, play and have fun. This magnificent natural playground in paradise has many slides, swings, handrails and tires to keep children active and entertained at all times.

Xel- Ha River - Is fed by a labyrinth of tiny, underground fresh-water springs, and flows gently through the mangroves as it approaches the Bay of Caprices making possible the existence of a variety of aquatic species. To follow the course of the river either snorkeling or just drifting on an inner tube relaxing under the sun is an experience you can´t miss.

Rope Crossing - Have fun and taste your balance above the blue waters of Xel-Ha.
The Rope Crossing consists of walking between two ropes, separated by 5 feet from each other, hanging over the crystal clear waters of Xel-Ha. If you choose to take the challenge you will have to walk more than 54 yards without falling.

Natual Atractions in Xel Ha:

Nursery - Rustic and built from the region´s raw materials, the Nursery has several projects intended for preservation of the natural reserve as well as programs in our educational forum intended to educate our visitors on the vast flora we protect in Xel-Ha.

Cenotes are truly one of Mexico´s most beautiful and exotic landscapes and are unique to the Riviera. The word Cenote comes from the word Dzonot which means water cavity. Cenotes were of great importance because not only were they sacred places but they were the only way of reaching fresh water in the jungle. There exists a whole variety of Cenotes ranging from pools of clear water to underwater caves and passages that contain the precious resource that is water.

Mayan Cave - The Mayan world was upside down. Heaven was below ground in an ´underworld´ of caves, guarded by fantastic beasts and gods. The religious beliefs of the ancient Mayas always represented a sort of cyclic duality which was explained to them by nature itself. Caves had a very significant importance in their culture because they were considered to be a portal of communication with their gods, a characteristic true of many ancient Mesoamerican cultures such as the Maya.

Grotto Ixchel - Goddess I of the codices, she is said to be Goddess of the Moon, Wife of the Sun and a High Deity of Reproduction. Ixchel was the greatest Mayan goddess, her numeric and symbolic ascendancy refers to a variety of sacred nuclei in terrestrial and celestial orders.

Grotto El Dorado - Five million years ago, the 84 hectares that encompass the park were below sea level. One-hundred and twenty-five million years ago, the Wisconsin Glacier ground the sea bed into the exotic and fascinating formations we see today, compressing the rock and limestone beds and creating the Inlet.

Floating Bridge - The 80 meter floating bridge is an opportunity to get face to face with nature and to relax in the calm breeze that enters from the sea. Our Floating Bridge at Xel-Ha is an engineering masterpiece and we are proud to say that no other water park has such a spectacular bridge.

Mayan Wall - A remnant from the days as a port of Xel-Ha, the Archaeological Zone displays the products that made Mayan commerce flow making the Mayan empire thrive and become one of Mexico´s cultural jewels.
The wall marked the limit for the port of Xel-Ha in ancient times and was constructed with the typical limestone used in Mayan architecture.

The Inlet - At Xel-Ha we wish to offer you the comfort of experiencing the underwater adventure of the Inlet by renting full snorkel equipment, including: mask, fins, safety jacket, and with the rental of the snorkel equipment the park gives you a brand new snorkel, just for you.
The Inlet adventure is one for everyone to enjoy, even our less experienced swimmers which can float along the current with the protection of a safety jacket and a mask and snorkel that will reveal the true nature of Xel-Ha.

Itinerary

8:00 am
Scheduled pick ups (times vary depending on the number of hotels and the area in which they are located).


10:05 am
Arrival to Xel Ha. Here you will have
a 15 minutes explanation of the location of the facilities by our tour guide, and then you will have free time on your own for the rest of the day.

The “all inclusive" package includes the park’s entrance fees, food and drinks at bar and restaurant of choice, the use of towels, lockers and snorkeling gear (with cash deposit).

Optional activities are not included: swimming with dolphins, snuba, snorkeling tour, open water diving.

05:15 pm
Appointment on the bus and

05:30 pm
Departure from the park to return to the hotels.

07:00 pm
Arrival to your hotel (approximately)


Note:
Listed times are estimated and may vary depending on traffic, weather conditions.




Recomendations:
  • Light sportswear
  • Swimming suite
  • Towels
  • Comfortable shoes
  • Hat
  • Camera
  • Biodegradable sunblock
  • Important Note:Children under 12 years old but taller than 55”, proof of age is required.



    Tour Includes:

    In Xel Ha is included the All Inclusive Plan

    • Pick up and drop off in your hotel
    • Transportation in first class air-conditioned bus
    • Certified tour guides
    • Entrance fee to Xel Ha
    • All your meals in any restaurant
    • All your drinks (Alcoholic and non alcoholic)
    • Towels
    • Innertubes
    • Lockers
    • Ice creams
    • Snorkel equipment (Fins, mask and snorkel tube)




    Departure Days:
    Monday
    Tuesday
    Wednesday
    Thursday
    Friday
    Saturday
    Sunday


    Departures:
    7:30 am
    TOURS FREQUENT ASKED QUESTIONS (FAQ)

    QUESTIONS ABOUT THE DEPARTURE FROM PLAYA DEL CARMEN & RIVIERA MAYA

    Do you have Hotel pickup service?

    All our Land, Boat Tours and water activities has pick up service from most of the Hotels in Playacar Hotel zone and Riviera Maya.
    At Playa del Carmen downtown, there are a few hotels where we do not have pick up service, due the streets are small for vehicle or a full size bus or the hotel is located in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
    Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.

    Do the pickup service is included on the price?
    Yes, it is included on the price, if it is not included on the price it will indicate it on the tour description and inclusions.

    Questions about reservations and cancellations

    How much in advance, should I make the reservation?
    We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go. There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.

    HOW TO RESERVE?
    You can reserve in a very easy process of 4 steps:
    1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
    2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
    3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
    4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.

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    How can I pay if I do not have a credit card?
    You can also pay in US Dollars through bank wire money to the following account:
    Bank: Banorte
    Account number: 0155770805
    Swift Code: MENOMXMT
    Outletl 3309
    Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.

    Do I have to pay always the total cost of my purchase at once?
    If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
    If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
    In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
    How can I check the status of my reservation?
    It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
    You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).

    What is your cancellation policy?
    Our Tour Cancellation Policies are as follow:
    - Over 48 hours before your service time, a full refund will apply.
    - From 47 to 36 hours before your service time 80% refund will apply
    - 35 hours to the same day and no-mostrars no refund will be given.

    What happened if I reserve and the prices increase when I take the tour?
    Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.

    What Happen If the wheatear conditions are nor good?
    We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.

    Why should I choose Cancun All Tours?
    1.-We are pioneers reserving on line tours with more than 16 years of experience
    2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
    3.-The price that you see is the price that you pay there are no hidden fees
    4.-Guarantte of bad weather (see more)
    5.-Our cancellation policies are on your side (see more)
    6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
    7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
    8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
    9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
    10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.
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