Magic Tours began as a vision of three men, disappointed with the lack of quality service tourists were receiving in the Cancun market, and even more disappointed with the way representatives were treated within the market.  Acting as representatives in the past, our founders ran into the most frustrating situations, when tours were cancelled at the last minute due to lack of reservations or transportation, and thus they were sent scrambling to find other, and sometimes inferior service.  Believing this should never happen, the founders of Magic Tours knew that quality service needed not just to be shown to the tourist, as a client, but also to every sales representative, wholesaler, and tour provider.  Quality service had to start from the core of the company, and extended outward through all levels; only then could it truly shine through at the clients' end.

The founders of Magic Tours have over 30 years of combined experience in the travel industry.  They have worked in all aspects of the industry, and understand the areas of service that most companies overlook.  It is from this experience, and the desire to create a company with better quality service and more personalized attention, that we bring you Magic Tours.

Magic Tours began as a small tours operator here in Cancun.  Our first office was in the house of one of our founders, and we provided tour transportation in our one van.  Our reputation to quality service and personalized attention was first cemented when other agencies realized we were providing tours to just one or two people rather than canceling or postponing.  Over the next two years Magic Tours moved into independent offices, increased our transportation to several vans, buses, and limousines, and began offering many other services in addition to tours.  In a very short time, due to our reputation of excellence we managed unheard of feats.  Our work with small groups increased rapidly as word of our focus to personal attention spread, and we also began providing various services to large companies such as American Express, Apple Vacations, and Thomas Moore.

Today, Magic Tours resides in state of the art offices in one the most densely populated areas of Cancun.  We are a full-service travel agency, with the SABRE communication system installed in our ticketing office.  Our staff is well-educated and multi-lingual.  We offer a variety of languages including English, French, Spanish, German, and Italian.  Our staff is enthusiastic and willing to please, supported by the company mission.

Magic Tours ground operations handle groups and conventions up to 1,500 people, while still maintaining our original focus and goals of service and attention.  Our small company market continually grows stronger, as word spreads of our reputation.  We offer a variety of services and tours (collective and private), depending on your clients needs.  In fact, Magic Tours has set an example here in Cancun, that many travel agencies are now attempting to duplicate.

Another example of why Magic Tours has become so well known in this industry, is due to our special V.I.P. Tours.  We operate our own tours to selected sites in our vans.  The groups never exceed 12 people, and each van come with snacks, drinks, private driver, and tour guide.  Our V.I.P. Tours are the best that you can get in personalized service and attention.  They also allow your clients to see more of the area, spend more time in the local culture, and discover many more unusual things about Cancun and the Mayan Riviera.

Magic Tours understands that your repeat customers are also your best advertising.  Let us provide your clients with the same quality of service and personalized attention here in Cancun and the Yucatan that you would want them to receive.  We can represent your company in a variety of ways, depending on your needs and desires. Our focus on excellence and satisfaction will reflect directly on your company.  Just as Magic Tours wants you as a dedicated client, we will help you achieve this dedication with you own customers.

Magic Tours can handle your individual arrivals, small or large groups, and conventions.  We treat all of our clients, and all of your clients with the same service and attention regardless of the size of the group.  On an individual basis, we understand the conflicts and issues which can arise when traveling to different countries. Magic Tours offers the personal attention to individuals in regard to cultural issues, hotel conflicts, and personal concerns.  With our focus on service, we offer a unique flexibility which can also be so valuable when dealing with large group and conventions.  Because within Magic Tours we offer every service available in regard to traveling and tours, we can be more flexible than other companies, and truly work to your clients’ needs.