TOURS FREQUENT ASKED QUESTIONS (FAQ)
You have to live this experience !!!
Xplor Fire is a unique adventure in the jungle.
Awaken your senses and flies through the stars on incredible Tirolesas, drive on Amphibious Vehicles through this jungle and immerse yourself in the refreshing waters of an underground river.
Live an awesome experience into the dark and let the moon and stars become your allies and guide your way.
Dare to live a fascinating experience in the darkness of the Maya jungle expedition where an unforgettable night and the fire will be your best companions. Follow your instincts and turn your life with Xplor Fire, a challenge in the darkness like you never imagined.
Tirolesas: Fly through the stars!
Feel the adrenaline as you marvel at the night atmosphere. Awaken your senses and admire the beauty of the jungle under your feet, the forest gently illuminated by torches.
Stalactite River Swim: Keep your eyes wide open!
Walk 350 meter swimming in an underground paradise. Enjoy the magic nature and cool you off in the clear waters of this amazing underground river.
Amphibious Vehicles: Dare to continue!
You can walk 5.5 km of spectacular trails through the jungle in full darkness. Walking paths with incredible grottos, caves and hanging bridges that fill you with adrenaline. A fascinating journey where the fire will be your guide.
Rafts: Feel the darkness!
Row with your own hands in a circuit of underground caverns. There are 530 meters of incredible rock formations, ancient stalactites and stalagmites are part of this unique adventure.
Tirolesas: For your protection and to ensure that the harnesses are comfortable and fit properly to each of our visitors, a minimum weight of 40 kg (88 lbs) is required and a maximum weight of 136 kg (300 lbs) is allowed, the harness circumference around the waist is 130 cm and 70 cm each leg. * The required minimum height for this activity is 1.40 m.
Amphibians: Only people over 18 can drive. Present an official ID to prove your age.
Restricted Activities for pregnant women, people with heart problems, diabetes, epilepsy, asthma, hypertension and claustrophobia.
Transportation is available in most hotels in Cancun and the Riviera Maya from Monday to Saturday between 3:30 pm and 4:30 pm. You will receive direct notification of the exact pick-up after booking.
In case there is not transportation from your hotel, we will pick you up in the nearest meeting point to the hotel.
Comfortable clothes and shoes, swimming suit, towel, extra clothes, hat, sunscreen 100% biodegradable.
Departure days Monday to Saturday. Return to the hotel around midnight (12:00 a.m.).
Children must be at least seven years to enter the park. Children between 7 and 11 years old pay half price.
Admission to Xplor Park Monday to Saturday from 5:30 to 10:30 p. m.
530 meters of underground caverns to go in Rafts. Team: rowing gloves and helmet.
A Zip lines circuit (9).
5.5 km tour in the jungle with Amphibious Vehicles.
350 meters to swim in Stalactite River.
Buffet meals, pastries and cookies.
Unlimited drinks (coffee, atole, champurrado and fresh water).
Equipment (Zip lines: helmet and harness, Amphibious Vehicles: helmet and amphibious vehicle for 2 people, Stalactite River Swim: helmet and life jacket, Rafts: rowing gloves and helmet).
Locker for 2 people.
Rest areas, dressing rooms and restrooms.
QUESTIONS ABOUT THE DEPARTURE FROM CANCUN
Do you have Hotel pickup service?
All our Land Tours have pick up service from most of the Hotels in Cancun Hotel zone, downtown and Playa Mujeres.
There are just a few hotels that we do not have pick up service, due the streets are small for a bus or are in a pedestrian street, in these, cases we always look for a Hotel located walking distance from your hotel to pick you up.
Once we now the Hotel that you will be staying, we can look for the closest Hotel option to pick you up.
Most of our tours by boat or water sports activities depart from a duck or Marina in the Cancun Hotel Zone and are close to the hotels, and it is very easy to get there only taking a public bus or a taxi, the public bus rate is cheap only 80 cents of a dollar.
Once you reserve we will send you an electronic tour voucher with the departure time, place and how to get there.
Now if you prefer to be picked up at your hotel we can arrange transportation with an extra cost, ask your sales executive to give you options and prices.
Questions about reservations and cancellations
How much in advance, should I make the reservation?
We do recommend you to make your reservations as far in advance as possible so that you are sure to get the tour that you like, whenever you want to go.
There are many times we have no space available, so we recommend to make your reservations at least 5-6 days in advance.
HOW TO RESERVE?
You can reserve in a very easy process of 4 steps:
1.- Once you have chosen the tour that you like to buy, put the number of adults and children that you like to reserve, after chose the date and the click on “click to quote here” and the quotation screen will appear, check the price and if you like to buy it just click on “Add to cart”.
2.- Your Shopping cart screen will appear and if you like to add more services just chose what kind of service you like to add and it will take you the menu of the service you chose. you can add as many as you like, when you finish just fill the blanks with the information required, you can read the Privacy Notice and then click on “I agree and continue”.
3.- The payment screen will appear with your name and the total you have to pay, just click “Pay Now”.
4.- You will be directed to Pay Pal web site. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Right after you made the payment you will receive a receipt of payment and in less than 24 hours, you will be receiving your Confirmed Electronic Service Vouchers with all important information like; pickup time and place, what to bring, meeting point and how to get there, etc. You have to print these tour vouchers and bring a copy with you, in order to give the tour vouchers for every service to the guides at boarding time or at the piers at check in time.
What is Pay Pal?
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best
Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
How can I pay if I do not have a credit card?
You can also pay in US Dollars through bank wire money to the following account:
Account number: 0155770805
Swift Code: MENOMXMT
Beneficiary name: Viajes Turismo y Aventura S.A. de C. V.
Do I have to pay always the total cost of my purchase at once?
If you are buying hotels, or escorted tours, yes you have to pay the total cost of your purchase.
If you are buying tours, transfers or renting private yachts or catamarans, your sales executive can assign a deposit, and the balance can be pay at least 3 days before the date of the service.
In some cases and if you request it, you can pay the balance at boarding or check in time, ask your sales executive if you need to prefer to do these.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation, so you always can check at the main page (home) of www.cancunalltours.com at “My reservation” only by writing your name, last name and reservation number.
You can also call Toll Free: 1 866 97 85 985 from USA and Canada or +52 998-848 1780 from the rest of the world. If you are already, in Cancun our local number is 848-17-80 and if you are in Mexico but outside Cancun call Toll Free 01 800 841 9691, We have also a direct CHAT (click here).
What is your cancellation policy?
Our Tour Cancellation Policies are as follow:
- Over 48 hours before your service time, a full refund will apply.
- From 47 to 36 hours before your service time 80% refund will apply
- 35 hours to the same day and no-shows no refund will be given.
What happened if I reserve and the prices increase when I take the tour?
Cancun All Tours guarantees the price or rate of a Hotel, Tour, transfer or any service from any possible future increase by submitting the reservation and your full payment.
What Happen If the wheatear conditions are nor good?
We do have a Weather Guarantee; If you like to change the date of the tour due a bad weather conditions you can do it without any charge if you do it at least 24 hours before the service time.
Why should I choose Cancun All Tours?
1.-We are pioneers reserving on line tours with more than 16 years of experience
2.-We have the largest menu, for tours, activities, touristic services and transportation vehicles
3.-The price that you see is the price that you pay there are no hidden fees
4.-Guarantte of bad weather (see more)
5.-Our cancellation policies are on your side (see more)
6.-We use the most secure on line payment system (Pay Pal) where nobody see your credit card or bank information
7.- To reserve with Cancun All Tours is the best way to secure you reservations before you arrive to your destination instead of arrive and find that there are no more available spaces for Hotels, tours, activities or services that you liked to do.
8.-We always have the best promotions and if you buy two tours or more you will get a discount price from tours with regular prices.
9.- When you reserve tours and touristic services ahead of time, you always save money and time due when you arrive to your destination you will spend your time enjoying your vacations, instead of finding someone that can give you trustfully information and making lines to buy tours at the hotels.
10:-You will have the guarantee that you are buying with a company that is legally stablished and register with the Mexican Tourism Department and with more than 16 year of experience in the online tours market.